Support

We're here to help. Most questions are answered below — if you don't find your answer, email us and we'll get back within 1 business day.

Contact

Email: [email protected]

Response time: 1 business day. Please include your account email and a description of the issue.

Frequently asked questions

How do I connect?

Open the app and tap Connect. The first time, iOS will ask you to allow the VPN configuration — tap Allow. After that, you can connect with one tap.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings → [your name] → Subscriptions on your iPhone and tap MadFrog VPN to cancel. The subscription stays active until the end of the current period.

I was charged but the app doesn't show my subscription

Open the app, go to Settings → Account, then tap Restore Purchases. If the issue persists, email us with your Apple ID receipt.

My connection is slow

Try selecting a different server (open the server picker and tap another region), or switch to Auto in server selection — the app will pick the fastest one. If issues persist on all servers, your local network may be unstable.

The VPN won't connect

  1. Check your internet connection works without the VPN
  2. In the app, try a different server
  3. Try restarting the app
  4. Check that the VPN profile is enabled in iOS Settings → General → VPN & Device Management
  5. If still failing, email us with the build version (Settings → bottom of screen)

Does MadFrog VPN log my activity?

No. We have a strict no-logs policy. We do not record traffic, DNS queries, IP addresses, or session timestamps. See our Privacy Policy for full details.

How do I delete my account?

In the app: Settings → Account → Delete Account. Deletion is immediate and permanent. If your subscription is still active, it remains valid through the end of the paid period (manage cancellation in Apple ID settings).

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the MadFrog VPN purchase, and request a refund. Apple will review your request.

Which iPhone models are supported?

MadFrog VPN requires iOS 17 or later. It works on iPhone models from 2018 onward (iPhone XS and newer).